Nominator NameMaria Igsoc
Emailmigsoc@lh.ca
Phone(647) 510-1956
CNO Registration Number23794672
Nursing DesignationRN
Relationship to NomineeNursing Colleague
Nominee NameMark Anthony Urdaneta
Nominee Emailmurdaneta@lh.ca
Nominee Phone9052605589
Nominee Job TitleRegistered Nurse
EmployerLakeridge Health
Employment Location (municipality)Oshawa
Availability and Communication

There’s a quiet strength in a mentor who truly listens especially amid the chaos of a clinical setting. From my first day, Mark didn’t just talk about having an open-door policy; he lived it. Even during packed rounds or when buried in documentation, he would pause, meet my eyes, and ask, “What’s going on?” That simple, consistent gesture made me feel seen, supported, and respected.
He never rushed me, even when time was tight. If a deeper conversation was needed, he’d say, “Let’s circle back after rounds,” and without fail, he did. His reliability spoke volumes. He made time without making it feel like a burden, modeling the kind of nurse and leader I aspire to be.
I vividly remember a difficult evening after assisting in a case with a medication error. I was rattled and unsure of my next steps. When I approached him, he didn’t just offer guidance—he offered reassurance. “This is how we learn,” he said calmly, free of blame. “Let’s talk more tomorrow.” That small act of grace gave me permission to grow instead of retreat. It was a masterclass in mentorship and humanity.
His explanations of complex concepts were clear, but what stood out most was the emotional safety he created. I never hesitated to admit when I needed help because I trusted his thoughtful, patient response.
In a high-pressure environment, his steady presence anchored me. His communication wasn’t just effective—it was empowering. That’s what makes him an exceptional mentor.

Problem Solving

What set Mark apart wasn’t just what he knew, it was how he challenged me to think. He never handed over answers. Instead, he cultivated the kind of independent, critical thinking that transforms a novice into an expert level. When I came to him uncertain about a patient’s condition or care plan, he’d ask, “What are you thinking so far?” That one question reframed everything. It invited me to pause, organize my thoughts, and draw connections. I wasn’t just solving problems, I was learning how to approach them.
One moment that stands out involved an elderly patient with sudden confusion. I was ready to assume a UTI, but he gently asked, “What else could it be?” Together, we walked through the differential. That conversation changed the way I form clinical hypotheses, no longer rushing to conclusions but thinking broadly and intentionally.
He made learning feel like discovery, not correction. On slower shifts, he’d toss out clinical scenarios like puzzles. Mistakes were met not with judgment, but with curiosity: “What made you choose that?” When I misread an EKG and jumped to the wrong diagnosis, he didn’t scold instead he sat with me, reviewed it line by line, and made it a lasting lesson.
Under Mark’s mentorship, I’ve become more analytical, more reflective, and more confident in slowing down to think critically. His teaching wasn’t about getting the right answer—it was about shaping how I arrive there. That’s the kind of mentorship that doesn’t just teach—it builds great nurses.

Use of Reflective Questions and Feedback

One of the most powerful tools Mark used was reflection. After emotionally intense experiences like a patient death or a difficult family conversation, he would take a moment to ask, “How are you processing that?” That simple question opened space for deeper conversations, encouraging me to think beyond the clinical outcome and reflect on how the experience shaped me as a nurse and a person.
His feedback was never generic. It was specific, thoughtful, and grounded in real observation. He’d say, “You handled that patient with so much compassion,” or, “Next time, slow down your explanation—they were overwhelmed, but you were on the right track.” Because I knew he was truly paying attention, his praise felt genuine and his suggestions felt supportive rather than critical.
What made his mentorship truly unique was that he modeled reflection himself. I often heard him ask questions aloud, like, “Did I give them enough time to ask questions?” His vulnerability in those moments showed me that self-reflection wasn’t a weakness, it was a strength. It taught me to be gentler with myself while holding high standards.
After I struggled with a new procedure, he didn’t dwell on the mistake. Instead, he asked, “What would you do differently next time?” I admitted I was nervous and had skipped a step. He shared a similar experience from early in his career, reminding me that learning is a process—and I wasn’t alone in it.
His reflective style transformed the way I approach both feedback and growth.

Encouragement

When I first started, I wasn’t sure where I wanted my nursing career to go. I knew I loved patient interaction and wanted to make a difference but beyond that, I felt directionless. That changed because of Mark.
From our very first sit-down, he asked, “What areas excite you the most?” When I mentioned EMS and maybe trauma someday, he didn’t just nod, he took action. He sent me articles, recommended certifications, and even connected me with someone in the trauma department to help me explore the field further.
What made his support stand out wasn’t just the resources he provided, but the way he empowered me to define success for myself. He often reminded me that careers aren’t linear, sharing his own journey—detours, doubts, and all. His honesty made space for my uncertainty and helped me see that exploration was part of the process, not a failure of direction.
What I appreciated most was that he never tried to map my path for me. He made it clear that fulfillment isn’t about titles, it’s about alignment. “It’s about where your skills meet your purpose,” he once said. That line has stayed with me.
Because of his guidance, I now have a clearer sense of purpose and the confidence to keep growing even if the path ahead isn’t perfectly straight. His mentorship didn’t just help me find direction; it helped me believe in where I’m going.

Role Modeling

If I had to capture what made Mark truly impactful, it would be this: he lived the values he taught. He didn’t just talk about compassion—he embodied it. Whether advocating for a nonverbal patient, staying late to comfort a grieving family, or pulling up a chair to explain something to a nervous student, he led by example with calm, steady grace. Watching him work set a standard—not of perfection, but of presence, integrity, and authenticity.
What struck me most was his unwavering consistency. No matter the stress or chaos around him, he remained grounded. I’ll never forget a particularly devastating shift when we lost two patients back-to-back. While many of us were emotionally shaken, he stayed composed—never detached, but fully present. He checked in with each of us, including me, and made time for a proper debrief. In that moment, I realized emotional intelligence isn’t just helpful in nursing—it’s vital.
Perhaps most inspiring was his humility. He openly admitted when he didn’t have all the answers, modeling that leadership isn’t about being infallible—it’s about being honest, accountable, and willing to learn. That mindset created a ripple effect across the team.
Even now, when I face tough decisions or emotionally charged moments, I often find myself thinking, “What would he do here?” He set a benchmark for not only what it means to be a great nurse—but what it means to be a grounded, compassionate human being.

Nominator B NameReena Victor
Supporting Nominator EmailEmail hidden; Javascript is required.
Nursing DesignationRN
Relationship to NomineeNursing Colleague
Supporting Nominator Phone2894042252
Nominator B: Availability and Communication

Mark has been a consistently approachable and supportive presence throughout my placement. From day one, he made it clear that no question was too small and that I could come to him anytime with concerns. He didn’t just say it, he lived it. Whether it was a quiet moment or a chaotic shift, Mark always made time to check in, creating a sense of stability in an often unpredictable environment.
One moment that stands out occurred during a particularly intense day in the emergency department. Amid the constant flow of patients and rising pressure, Mark still found time to debrief with me after a complex admission. He walked me through each step of the case, clarified clinical decisions, and patiently answered every question I had. In a moment where it would’ve been easy to rush or overlook a student, he prioritized teaching.
Mark’s communication style is one of his greatest strengths—calm, clear, and grounded in empathy. He listens with full attention, ensuring I feel not only heard but valued. His ability to break down complex clinical concepts into accessible language boosted my understanding, and more importantly, my confidence. He created a safe space to learn, make mistakes, and grow.
Mark doesn’t just teach skills, he models professionalism, compassion, and composure under pressure. His mentorship didn’t just enhance my clinical knowledge; it made me a more capable and self-assured nurse. I feel incredibly fortunate to have learned under someone who embodies the best of what this profession stands for.

Nominator B: Problem Solving

Mark excels at fostering critical thinking and clinical problem-solving in a way that is both empowering and effective. Rather than providing quick answers, he consistently encouraged me to analyze situations, form hypotheses, and make informed decisions. His approach wasn’t about testing me it was about teaching me how to think like a nurse.

One moment that stands out was when a patient’s vital signs began trending abnormally. Instead of jumping in with a solution, Mark turned to me and asked, “What do you think is going on, and what would you do next?” His tone was never intimidating, just curious and supportive. As I worked through my thought process out loud, he guided me with thoughtful prompts, helping me connect the clinical dots. By the end of the conversation, I had arrived at the right conclusions but more importantly, I understood how I got there.

Mark’s ability to scaffold learning was equally impactful. He gradually increased the complexity of the cases he assigned me, allowing me to build confidence and competence in real time. I never felt overwhelmed or out of my depth just consistently challenged in a way that encouraged growth.

Through his mentorship, I learned how to prioritize under pressure, respond with intention, and trust my clinical instincts. Mark didn’t just help me learn, he helped me think, and that’s what sets him apart as a truly exceptional educator and role model.

Nominator B: Use of Reflective Questions and Feedback

Mark’s use of reflective questioning and feedback is one of the most powerful aspects of his mentorship. He doesn’t just teach clinical skills, he teaches you how to think about your practice. After each shift, we would engage in thoughtful debriefs where he’d ask questions like, “What do you think went well today?” and “What would you do differently next time?” These weren’t just casual check-ins, they were intentional moments that encouraged me to pause, process, and grow from each experience.

One day, after a particularly difficult interaction with a distressed family member, I felt unsure about how I had handled the conversation. Mark didn’t just offer feedback, he invited reflection. Through his gentle guidance, I came to see where empathy and clear communication could have shifted the outcome. It wasn’t about pointing out what I did wrong, it was about helping me understand how to do better next time.

What sets Mark apart is how he delivers feedback: it’s always constructive, always specific, and always rooted in kindness. His insights are focused on improvement, never criticism, and he has a rare ability to turn every challenge into a learning opportunity. He doesn’t just model clinical excellence, he models emotional intelligence, humility, and professional growth.

Because of his reflective approach, I’ve learned to assess my own practice more honestly and intentionally. Mark doesn’t just shape better nurses, he shapes self-aware, thoughtful nurses ready to lead with purpose.

Nominator B: Encouragement

Mark has been a powerful advocate for my growth as a new graduate nurse. From the beginning, he took a genuine interest in my long-term goals and actively worked to connect my daily learning with a larger career vision. He didn’t wait for me to ask, he proactively identified opportunities aligned with my interests, such as working with ventilated patients or observing complex procedures, ensuring each experience added depth to my clinical foundation.

What truly set Mark apart was his ability to balance support with challenge. He consistently encouraged me to step outside my comfort zone, framing new experiences as stepping stones rather than tests. He shared insights into various nursing paths and was generous with resources—recommending articles, certifications, and courses tailored to my aspirations.

During our one-on-one conversations, Mark always asked thoughtful questions like, “Where do you see yourself in five years?” and followed up with practical, actionable advice on how to get there. He treated my goals with the same seriousness he would give to his own team’s professional development.

His belief in my potential gave me the confidence to pursue a future in critical care—a path I once saw as intimidating, but now see as exciting and achievable. Mark didn’t just guide me, he empowered me. His mentorship didn’t end at clinical teaching; it extended to shaping a career mindset built on purpose, possibility, and self-belief.

Nominator B: Role Modeling

Mark consistently exemplifies what it means to be both an outstanding nurse and an inspiring role model. He seamlessly balances clinical expertise with compassion and teamwork, setting a high standard for everyone around him. His leadership is not loud—it’s steady, composed, and deeply human.

One moment that left a lasting impression was when I observed Mark lead a high-stakes resuscitation. Amid the urgency, he coordinated the team with calm precision, ensuring that every action was purposeful and that each voice was heard. What stood out even more was what happened afterward. Once the patient was stabilized, Mark gathered the team—not just to review the clinical sequence, but to reflect on the emotional weight of the experience. His ability to pair medical excellence with emotional intelligence is rare and deeply impactful.

Mark’s mentorship goes beyond clinical instruction. He’s not just available—he’s fully present. Whether in a moment of crisis or a quiet teaching opportunity, he engages intellectually and emotionally, creating a learning space that feels both safe and motivating. His professionalism, patience, and commitment to lifelong learning have not only shaped my clinical skills, but have influenced the kind of nurse I aspire to become.

Mark doesn’t just talk about best practices—he lives them. He models integrity, empathy, and excellence in every interaction. Being mentored by him has been one of the most formative experiences of my nursing education, and his example will continue to guide me long after this new graduate initiative ends.